Returns & Refunds Policy

We hope you love your OCD products, but if something isn't right, we're here to help.

Changed Your Mind?

If you change your mind about your order, you have 14 days from the date you receive it to let us know that you wish to return it.

Please contact us at info@ocdonline.co.uk before returning your order.

Products should be returned unused, unopened where applicable, in their original packaging and in a condition suitable for resale.

Once you have notified us that you wish to cancel, you must return the product to us within 14 days.

Unless the product is faulty, damaged or leaking, you are responsible for the cost of returning it to us. We recommend using a tracked service, as the product remains your responsibility until it reaches us.

Inspecting Your Return

Once we receive your return, we will inspect the product and let you know whether your refund has been approved within 5 working days.

If the product has been used, opened beyond what is reasonably necessary to inspect it, damaged after delivery, or is otherwise not in a condition eligible for a full refund, we may reduce or refuse the refund where permitted by law.

If we are unable to issue a refund because the returned product does not meet the applicable return conditions, the product will be returned to you.

Approved refunds will be made to your original payment method. Please allow additional time for your bank or card provider to process the refund.

Damaged or Leaking Products

If your order arrives damaged or leaking, please contact us at info@ocdonline.co.uk within 48 hours of delivery.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the damaged or leaking product
• Photographs of the packaging where relevant

Please do not dispose of the product or its packaging until we have reviewed the issue, as we may need this information to process your claim.

Where a product is confirmed as damaged, leaking or faulty, we will arrange the appropriate resolution and, where a return is required, we will cover the reasonable cost of returning the item.

Reporting damage within 48 hours helps us investigate courier damage quickly. This does not affect your statutory rights if a product is faulty.

Faulty Products

If you believe a product is faulty, please contact us at info@ocdonline.co.uk with details of the fault and, where possible, photographs or video showing the issue.

Your rights in relation to faulty goods are protected by the Consumer Rights Act 2015. This includes a short-term right to reject goods that do not meet the required standards within 30 days, where applicable.

Depending on the circumstances and how long you have had the product, you may be entitled to a refund, repair or replacement.

Some products may need to be inspected before we can confirm the fault. If an item is inspected and found not to be faulty, we will contact you to arrange for the product to be returned to you.

Return Postage

If you are returning an unwanted product because you have changed your mind, you are responsible for the return postage costs.

If the product is faulty, damaged in transit, leaking, or we have sent you the wrong item, we will cover the reasonable cost of returning it where a return is required.

Please contact us before sending any product back so that we can provide the correct return instructions.

Original Delivery Charges

When exercising your statutory right to cancel the entire order, we will refund the standard delivery charge, where applicable.

If you chose a more expensive delivery method, such as express or next-day delivery, we are only required to refund the equivalent cost of our standard delivery option.

Additional delivery charges may not be refundable for partial returns.

Non-Returnable Products

Certain products may not be eligible for a change-of-mind return once opened, particularly where products have been sealed for health or hygiene reasons and that seal has been broken.

We may also be unable to accept products that cannot safely be returned due to their nature or applicable transport restrictions.

These exclusions do not affect your rights where a product is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Please contact us at info@ocdonline.co.uk if you're unsure whether a product can be returned.

Promotional Items

If your order included a free or promotional item as part of an offer, this must also be returned where the qualifying product is returned.

If the promotional item is not returned, we may deduct its stated value from your refund where appropriate.

Exchanges

If you would like a different product, the quickest option is to return the unwanted item in accordance with this policy and place a new order.

Gift Cards

Gift cards cannot be returned or refunded, except where required by law.

Your Statutory Rights

Nothing in this Returns & Refunds Policy affects your statutory rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

If you have any questions about a return, damaged product or refund, please contact us at info@ocdonline.co.uk.