Shipping policy

Shipping Policy

Thank you for visiting and shopping at OCD Online. The following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

All orders are processed within 1 working day. Orders are not shipped or delivered on weekends or bank holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there is likely to be a significant delay to your order, we will contact you by email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Methods

• Royal Mail Tracked 48
• Royal Mail Tracked 24

Delivery delays can occasionally occur.

We currently ship to addresses within the United Kingdom only.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages & Loss in Transit

Under the Consumer Rights Act 2015, goods remain our responsibility until they are delivered to you, so if your order arrives damaged or is lost in transit, please contact us directly at info@ocdonline.co.uk rather than the courier, and we will arrange a replacement, repair, or refund. Please keep all packaging and the damaged item, as we may need this to support a claim with the courier on our end.

Special Handling

Special handling charges may apply to orders containing single items weighing 25kg or more, due to weight-related courier charges.

Returns Policy

Our Refund Policy provides detailed information about options and procedures for returning your order.